| Q1: What is the information of your company ? |
| A1: Founded in 2006, Guangzhou Sailfish Machinery & Equipment Co.,
Ltd loed in Guangzhou Huangpu international construction machine
market (the biggest construction machinemarket in Asia). We have 15
years' experience in excavator spare parts. |
|
| Q2:What is your Warranty? |
| A2:We provide 6 month Warranty and Online service. |
|
| Q3: May I buy samples from you? |
| A3:Yes! You are welcome to place sample order to test our superior
quality and service. |
|
| Q4:: What's the leading time? (How long do you need to prepare my
goods? |
| A4:Delivery (5-7 working days.) will be arranged within 24 hours
after payment and arrive you |
|
| Q5: How will you deliver my goods to me? |
| A5: We offer as many shipping options as possible, such as DHL,
UPS, FedEx, TNT , EMS to enable our customers get their goods
rapidly at door. We also ship by economic method,such as air cargo
and sea cargo, Direct line, Air Mail according to clients' request. |
|
| Q6: What about the quality of your excavator spare parts? |
| A6:We provide unrivaled Quality - Very rigorous testing process for
Incoming Quality Control Input Process Quality Control ,and Final
Quality Control for every piece. We follow QC test procedure, and
do 100% FQC to ensure your satisfaction. |
|
| Q7: Can you put my brand name (logo) on these products? |
| A7:Yes! We can provide professional OEM services. Our company
accepts to make the logo free for bulk order. |
|
| Q8: What payment method do you accept? |
| A8: T/T(Bank transfer), Western Union, Money Gram , Paypal ,Trade
Assurance , L/C,etc. |
|
| Q9: Do you have any After- Sales service? |
| A9: Yes! Our spare parts have professional After-sales Dept.lf you
have any technical problem or question with the goods, welcome to
contact our Technical Support Dept. or our sales directly. |
|
| Q10: Are you just trading company or factory? |
| A10: We are 15 years hydraulic parts supplier and We can support
you with the most compet-itive pirce, unrivaled Quality and
Services. |
